Refund Policy

Credit Repair Services

Due to the nature of digital services and credit repair work, all service fees are non-refundable once work has begun.

By enrolling in our credit repair program, you acknowledge that results cannot be guaranteed, as outcomes depend on the credit bureaus and creditors.

Merchandise Returns

We accept returns for physical merchandise within 14 days of delivery under the following conditions:
  • Item must be unused and in original condition
  • Item must be in the original packaging
  • Proof of purchase is required
Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected.

Non-Refundable Items

The following items are non-refundable:
  • Credit repair service fees
  • Digital products or downloadable materials
  • Gift cards
  • Promotional or clearance items
Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not already been processed or shipped.

Contact Us

If you have questions about your order, please contact Only Up Credit support through our website contact form.